RETURN POLICY
General Returns: If you are not fully satisfied with your purchase, you may request a return within 15 days of the package delivery date. However, please note that returns are applicable to most, but not all, products sold by our store.
Exclusions: All signed items, including but not limited to CDs, Vinyl, Posters, and similar merchandise, are considered final sales and are not eligible for returns. Please refer to our "Signed Items Return Policy" for more details.
Return Conditions: All returned items must be in the original condition as received. For music/film media (CDs, Cassettes, DVDs, Blu-Rays, Vinyl records) the package needs to be unopened. Clothing items such as shirts and hoodies can be opened but must be unworn, unwashed, and in original condition.
Return Process: To initiate a return, please contact us at [store@cleorecs.com] with your order number and reason for return. Upon approval, we will provide you with return instructions.
- USA Customers: We will provide a return shipping label. Once you receive the return label, you have 15 days to send the product back to us. If the product is not returned within this timeframe, the return request may be voided.
- International Customers: Please contact us for an alternative resolution. Note that you may be required to return the product at your own expense.
Refunds: Upon receipt and inspection of the returned item(s), we will process a refund to the original payment method used. Please allow 5-7 business days for the refund to reflect in your account.
Restocking Fee: A restocking fee may apply in certain cases. The exact amount will be communicated at the time of the return approval.
DAMAGED PRODUCT RETURN POLICY
Reporting Damaged Items: If you receive a damaged or defective item, please report it to us within 15 days of the delivery date.
Report Process: Contact us at [store@cleorecs.com] with your order number, a description of the damage, and supporting photographic or video evidence.
Resolution: Upon confirmation of the damage:
- Return Approval: We will either approve a return for the damaged item or offer another solution.
- Timeframe for Return: If a return is approved, you have 15 days from the date of approval to send the damaged product back to us. If the product is not returned within this timeframe, the request to return the damaged item may be voided.
- Refund or Replacement: Depending on the specific circumstances and your preference, we will either replace the item or offer a refund upon receipt and verification of the returned damaged product.
Exclusion: As with returns and exchanges, all signed items are considered final sales and are not eligible for return due to damage. However, if a signed item is damaged during shipping, please contact us immediately for a specific resolution.
EXCHANGE POLICY
Exchanges: If you wish to exchange an item, please initiate the process within 15 days of the delivery date.
Exchange Conditions: For music media, the package must be unopened to be eligible for an exchange. Clothing items can be exchanged even if opened, provided they are unworn, unwashed, and in original condition.
Exchange Process:To request an exchange, contact us at [store@cleorecs.com] with your order number and the details of the item you wish to exchange.
- Exchange Approval: Once your exchange request is approved, we will provide instructions and, if applicable, a shipping label for the return.
- Timeframe for Return: After receiving approval and any necessary shipping labels, you have 15 days to send the product back to us. If the product is not returned within this timeframe, the exchange request may be voided
Exclusion: As with returns, all signed items are considered final sales and are not eligible for exchanges.
Please note, all return, exchange, and refund approvals are at our sole discretion. We reserve the right to deny any such requests that do not meet our return criteria. By making a purchase from our store, you acknowledge and agree to our return, exchange, and refund policies. These policies are subject to change at our discretion and the current policy at the time of your purchase will apply. We encourage customers to regularly review our return, exchange, and damaged product policies.