At Cleopatra Records, we strive to provide the best possible customer service. However, please note that once an order has been completed and shipped, there is a limited amount of time in which we can address any issues or concerns.
If you have any questions or concerns about your order, we encourage you to reach out to us as soon as possible. We will do our best to address your inquiry in a timely and professional manner.
Please note that if we do not hear from you within 90 days of the order being completed and shipped, we will assume that the order was received in good condition and that you are satisfied with your purchase. After this time period has passed, we will not be able to issue any refunds, exchanges, or reshipments for the order. We appreciate your understanding of this policy, as it allows us to provide fair and consistent service to all of our customers.
Thank you for shopping with us. If you have any questions or concerns about our Limited Time for Order Inquiries Policy, please contact us at store@cleorecs.com.