Cancellations must be requested within 24 hours from when the order was placed.
Customers will be charged a 2.9% + $0.30 cancelation fee for requests made after 24 hours.
Cancellations due to order processing difficulties:
Cleopatra Records may be forced to cancel your order due to circumstances that arise during processing.
Your order could be cancelled for the following reasons:
- The item(s) is no longer available
- We were unable to process your payment
- We are not able to ship to the address provided
- A duplicate order was placed
- Pricing or promotions errors
- Product set-up errors
You will receive an email detailing that a cancellation has occurred and credit or authorization holds will be removed from your account based on the tender used.